Our Rental Policies

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BOOKING AND CANCELLATION POLICIES

Please view our policies below before booking your vacation rental through Tahoe Getaways. Below, you'll find information check in and check out procedures, age requirements to reserve a home, travel insurance, our security deposit, rental agreement, and more. Please do not hesitate to contact us if you are unable to find the answer to your question below. We look forward to welcoming you in North Lake Tahoe! 

OFFICE HOURS AND DIRECTIONS

  • We are open 7 days/week from 9AM to 6PM.  Office hours may vary, and are subject to change, please call ahead.
  • Our office is located in Truckee, CA - 11382 Northwoods Blvd. Truckee CA 96161 

HELP KEEP TAHOE CLEAN

  • Gathering for a group vacation can produce a lot of refuse. Knowing this, we schedule extra trash pickups with the trash company, however there are times when our staff needs to remove trash. Here is how you can help us manage the trash and keep the bears from getting into trouble:
  • Separate your recycling. Glass, plastic, and aluminum goes in the blue recycle bags. Please make sure all of the containers are empty.
  • Break down & flatten cardboard boxes
  • Don’t over fill bags, and make sure they are tied tight.
  • If you run out of room in your bear box, the blue bags and cardboard can be stored in your garage without attracting animals; at least until the extra scheduled pickup happens. If the extra pickup is more than a day out, call Tahoegetaways and we will remove your trash for you. Thanks in advance for properly bagging your trash.
  • For excessive circumstances, Tahoegetaways reserves the right to charge $20 per 40 gallon bag. Alternatively, guests can discard of excessive trash at the Eastern Regional Landfill public dump; located at 900 Cabin Creek Road, off Hwy 89 (between Truckee and Olympic Valley).

MINIMUM AGE REQUIREMENT: 25 YEARS OLD

  • Tahoe Getaways reserves the right to refuse service to anyone under the age of 25.  The legal signator named on the Vacation Rental Agreement must occupy the property during the dates listed on the Agreement and is responsible for all Guests staying at the property during their stay. Identification is required for all reservations.  This policy does not apply to rentals in excess of 30 days.

CANCELLATION POLICIES

Cancellation Policies Vary by Property.   

  • All long term reservations (stays 31+ nights) will require an executed Lease Agreement.  These include all monthly rentals and ski leases.  Lease Agreements do not include a cancellation provision.  Please inquire for additional details.  
  • Most short term reservations (less than 31 nights) are fully refundable when cancelled 60+ days prior to check-in. There are a small selection of homes that are 100% non-refundable.  These exceptions are noted in the property "POLICIES AND DISCLOSURES" section.
  • All cancellation requests must received in writing.  Requests can be sent to [email protected] 
  • For this reason, we highly recommend purchasing Travel Insurance.

PET POLICY

  • No pets of any kind are permitted in or around any of our vacation homes without prior approval. At our vacation homes where pets are considered, guests may bring up to two well-traveled, adult dogs when approved by a Tahoe Getaways Vacation Specialist. Payment of a $30/night pet fee per dog is required. We do not allow dogs under the age of 18 months, cats, or any other pets at any time. Please be aware our Damage Waiver does NOT cover accidental damage caused by your dog.  .We are happy to accommodate any individuals requiring the assistance of a trained Service Animal. Emotional support animals, therapy dogs, or service dogs traveling without an individual with a disability requiring their assistance are not permitted in homes where pets are not allowed.

CHECK IN/CHECK OUT PROCEDURE

  • Check in time is 4:00 PM on the day of arrival. Guests may travel direct to their rental property if proper ID is provided to our Guest Services team in advance. When availability permits, we do offer the option to upgrade to Priority Check-In, which will allow you access to the property at 12:00 pm on the day of your arrival. Because occupancy cannot be predicted, we are unable to confirm availability of Priority Check-In until 48 hours prior to your scheduled arrival. If available, we will reach out to you at this time, and the upgrade may be added for $89.
     
  • Check out instructions are posted in each Property and are given to Guest upon check in. Check out time is 10:00 AM on the departure date. A $75.00 fee will be charged for each 1/2 hour past the required check out time. Please read and follow the check-out directions prior to departure. When availability permits, we do offer the option to purchase a late check-out, which will allow you use of the property until 3:00 pm. Because occupancy cannot be predicted, we are unable to confirm availability of late check-out until 48 hours prior to your scheduled departure. If available, we will reach out to you at this time, and late check-out may be added for $100.

TRAVEL INSURANCE

  • Tahoe Getaways has partnered with Red Sky Travel Insurance to provide Trip Preserver® coverage for our guests. When the unexpected happens, we want you to recover your investment along with the ability to plan again. Trip Preserver provides the most comprehensive coverage for guests including reimbursement for Trip Delays or Cancellations for any of the Covered reasons (up to $100,000) as well as Emergency Assistance and Travel Services. Now, that's peace of mind.
  • CLICK HERE for more information from Red Sky including why it makes sense to buy travel insurance. 
  • ​Coverage Questions? Call 1-866-549-5283 or see the complete DESCRIPTION OF COVERAGE
  • Follow this Link to File a Claim: www.trippreserver.com/file-claim

PROPERTY RATING STANDARDS

SECURITY DEPOSIT PROTECTION

  • Unless other security deposit arrangements have been made, a Damage Waiver Fee IS included in the total cost of this reservation, Tahoe Getaways insures unintentional damages to the rental unit that occur during your stay, PROVIDED DAMAGE IS DISCLOSED TO MANAGEMENT PRIOR TO CHECK-OUT. Tahoe Getaways will pay a maximum benefit of $3,000. Any damages that exceed $3,000 will be charged to the credit card on file. If, during your stay at one of the Tahoe Geataways Vacation Rental Properties, an authorized guest causes any damage to real or personal property at the unit as a result of inadvertent acts or omissions, Tahoe Getaways will cover the cost of repair or replacement of such property up to a maximum benefit of $3,000. The Damage Waiver Fee is not mandatory. In such cases where the Damage Waiver Fee is declined by Guest, a separate deposit will be collected at the time of booking. Deposit amounts vary by property and will be returned within 21 days of departure, assuming no resulting loss was incurred during the guest’s stay. All damage must be reported to Tahoe Getaways, failure to do so may result in the revocation of any benefit payable or covered by Tahoe Getaways. Participation in this plan does not negate Guest’s responsibility for damage. Guest is liable for all replacements and repairs except for “normal wear and tear” and Guest hereby authorizes Tahoe Getaways to charge the Guest’s credit card to cover said costs in excess of the maximum benefit allowed under any applicable Security Deposit and or Damage Waiver Fee. If cost of replacement or repairs exceeds the Guest’s credit limit on Guest’s credit card, Guest agrees to pay the difference to Tahoe Getaways. In the event of a dispute concerning a security deposit, dispute resolution shall take place in the County where the vacation rental property is located.
  • Guests Staying 31+ Days Can Download a Move-in Move-out Form HERE

GOOD NEIGHBOR POLICIES

SINGLE-USE PLASTIC POLICY

Due to California's ban on single-use plastic bottles, we no longer supply single use shampoo or conditioner.  While, bar soap and/or pump soap will be provided; we highly recommended that guests bring their favorite toiletries.